CBRM® Certified Business Relationship Manager Canada-Toronto, ON


February 19, 2018 – February 23, 2018 all-day
3000   Tickets
IT Chapter Inc

Course Description

The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise.

The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of Strategic Business Relationship Manager.

To pursue the CBRM® certification, a candidate must be a certified Business Relationship Management Professional (BRMP®).


Certified Business Relationship Manager® (CBRM®) is an intermediate-level Practitioner certification. While no prior/minimum professional experience is required to pursue the CBRM designation, to enroll in the CBRM course and sit on the corresponding certification exam, CBRM certification candidates must demonstrate (e.g. by submitting a copy of their official BRMP certificate) that they have earned BRMP® certification. Digital copies of the official BRMP certificates are available to the BRMP certification holders via APMG Certificates Portal.

CBRM certification candidates must agree to the CBRM Code of Ethics and Professional Conduct. Breaches of the CBRM Code of Ethics and Professional Conduct may be considered as a valid cause for certification revocation.

Exam Format:

Objective testing
4 questions – 20 question items per question, each worth one mark
40 marks or more required to pass (out of 80 available) – 50%
2,5 hours duration
Open Book exam (CBRM Guide only https://www.apmg-businessbooks.com/books/project-programme-management/cbrm-guide-brm-body-knowledge)

CBRM® Learning Objectives

The successful candidate will demonstrate deep understanding and ability to perform the Strategic BRM role. Specifically, the candidate will:

Effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise
Understand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results
Apply the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks
Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time
Be able to assess Provider Capability Maturity and BRM Competencies and identify key areas needing improvement
Be able to apply cross-organization communication techniques to clearly articulate real Provider/business value delivered to the organization
Be able to influence executive leaders in their use of Provider Capabilities and Assets based upon potential business value and convergence with business strategy
Promote and catalyze business innovation in the Provider’s sphere of influence
Be able to use the Business Value Management process, techniques and metrics to define, realize and optimize the value of Provider capabilities and assets
Apply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships
Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business
Understand the implications of Lean/Agile methods for the BRM role and capability
Influence the development and deployment of available Provider capabilities based on business need and potential to enable or create business value. Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes
Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes
Contribute to Business Transition Management in order to foster organizational understanding, support, adoption, and business value results of investments in new business capabilities
Contact Information:

If you have any questions please call or e-mail

Telephone: 514-868-2116
E-mail: contact@itchapter.com

Disclaimer: * CBRM® is a Registered Trade Mark of Business Relationship Management Institute, Inc